Reference

How o0o Handles Your Personal Data

At o0o, we keep our data practices straightforward — what we collect from your account, how we use it, and the choices you have over it.

Data collected only as neededAccount security at every stepYour right to access and deleteIndia-region privacy practicesClear retention timelines
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o0o How o0o Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove your personal data, or if you have a question about how we process your information, our privacy team…

Email Privacy Team Send a written request to our dedicated privacy address.
Live Chat Support Start a live chat session from your account dashboard to raise a privacy concern…
Help Centre Ticket Submit a support ticket through the Help Centre, selecting the Privacy and Data category.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

Every layer of your account — from login to payment to session history — is covered by specific data controls.

Encryption in Transit and at Rest

All data transmitted between your device and our servers uses TLS encryption.

Cookie Policy and Controls

We use session cookies to keep you logged in, analytics cookies to understand how pages are used, and preference cookies…

Account Security Practices

Your account is protected by password hashing, two-factor authentication options, and session timeout controls.

Data Retention Timelines

Active account data is retained for the duration your account remains open.

Who Can Access Your Data

Access to your personal data inside o0o is restricted to staff whose role requires it — account operations, fraud review…

Requesting Changes to Your Data

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or ask for deletion…

Common Privacy Questions Answered

Below are the questions we hear most often about how o0o manages your personal data. If your question is not covered here, our privacy team is reachable through the support channels listed above.

We collect your name, email address, phone number, date of birth for age and identity verification, and payment identifiers linked to methods like UPI or Paytm. We collect only what is needed to operate and secure your account under applicable Indian law.

Payment transactions via UPI, PhonePe or Paytm are processed through encrypted third-party payment gateways. We retain a transaction reference for account reconciliation but do not store your full UPI handle credentials or PhonePe PIN on our systems at any point.

Yes. Submit a data access request through the Help Centre under the Privacy and Data category, or email our privacy team directly. Verify your identity using your registered account email, and we will deliver a copy of your data within the statutory response window.

After your account is closed, you can request deletion of personal data that is no longer required by law. Raise a ticket in the Help Centre selecting Data Deletion. Regulatory transaction records must be kept for the legally required period before deletion can proceed.

We do not sell your personal data. We share limited data with payment processors like Paytm and PhonePe only to complete transactions, and with fraud-prevention services where required. No personal data is passed to advertisers or marketing data brokers.

We use three categories of cookies: session (required for login), analytics (page usage patterns), and preference (region and language settings). Analytics and preference cookies can be turned off in your account settings. Turning off session cookies will prevent login from functioning.

Contact our privacy team by email or through the Help Centre ticket system with a description of your concern. If you are not satisfied with our response, you may escalate to the relevant data protection authority under applicable Indian regulations.

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